How To Write Customer Service On Resum

Customer Service Resume Examples and Writing Tips

Updated on September 17, 2020

Yuri_Arcurs/Digital Vision/Getty Images

Are y'all applying for a customer service position? If and so, yous'll desire to emphasize some of the soft skills commonly required for customer service employees, such as beingness an excellent communicator and having potent interpersonal skills.

Employers will also exist looking for candidates who are punctual and responsible, because customer service workers frequently handle cash registers and replace other employees during shift changes.

What to Include in Your Customer Service Resume

Include the right information. The most important elements to include in your resume are your contact information, education, and experience. Another optional way to highlight your customer service abilities is to list them in a skills department.

Include optional sections, if you lot wish. These include a resume objective or resume profile. Use the objective or contour to specify what role you are looking for, along with the talents and abilities yous'd bring to the position.

Emphasize your experience. Yous should be sure to list whatsoever previous customer service positions y'all've held.

Utilize the appropriate keywords. In add-on to highlighting stiff soft skills, you may likewise want to include customer service keywords throughout your resume.

Make a friction match. Lucifer your qualifications to the job listing to exist certain your resume accurately reflects your ability to do this item job.

Tips for Writing an Effective Resume for a Customer Service Task

Exist consequent. Use the same formatting throughout the document, and clear linguistic communication in the bullet points to describe each task.

Keep it concise. You do non have to include every responsibility held in each position. Instead, provide the well-nigh relevant data, and grouping together similar tasks. If you're adequately new at resume writing, be sure to bone upward on how to write job descriptions for a resume.

Use a resume sample, but practise not copy it exactly. Your resume needs to be a unique document, highlighting your ain work history and strengths. However, use the examples to get a sense of the language to use and the best data to include.

Customer Service Resume Template

This is an example of a resume for a client service position. Download the customer service resume template (compatible with Google Docs and Word Online) or run into beneath for more than examples.

Screenshot of a customer service resume sample — @ The Balance 2020

Customer Service Representative Resume Example

Customer Service Resume Instance (Text Version)

John Doe
123 Primary Street
Albany, NY 10036
(123) 456-7890
John.Doe@email.com

CUSTOMER SERVICE SPECIALIST

Helping customers with returns, purchasing store protection plans, and service packages

Customer Service Specialist with 5+ years' feel profitable customers, scheduling in-home services via the online interface, answering telephone inquiries, and following up with the status of orders.

Key skills include:

● Assisting with New-Employee Training

● Rewriting Customer-Service Manual

● Assisting with Conflict Resolution

● Team Building & Leadership

● Proficient with Greenbacks Annals Operations

● Assisting High-Terminate Clientele

PROFESSIONAL Feel

Make BUYS, Saratoga Springs, NY
Customer SERVICE SPECIALIST (February 2019 – Present)
Assist customers with returns, purchasing, store protection plans and service plans; schedule in-home services via the company's online interface, answer phone inquiries, and help with dispute resolution.
Notable accomplishments:
● Helped rewrite the visitor'due south customer service transmission, which is now used companywide.

● Helped train 25 new employees, including in-store policies, services, and register operations.

SARATOGA SPRINGS Metropolis HALL, Saratoga Springs, New York
Client SERVICE Assistant (June 2014 – February 2019)
Assisted clients as they entered Urban center Hall and via phone; answered and resolved electronic mail inquiries.
Notable Accomplishments:

● Performed filing and data-management tasks; drafted and edited short office memos.

● Assisted with all part administrative duties; typed upwards month City Council agenda.

EDUCATION & CREDENTIALS

HUNTER College, Saratoga Springs, NY
Bachelor of Arts in English language (3.75 GPA, Honor Curl Every Quarter; Small-scale: Business organization), 2014

Engineering Skills
Ability to Piece of work with Several Operating Systems, Including Windows and Mac • Excel Proficient

Other Skills
Excellent Communication and Interpersonal Skills • Experience Maintaining an Office Budget

Customer Service Manager Resume Case

The following is an example of a resume for a customer service management position. Information technology includes a listing of qualifications, work feel, and education.

Customer Service Director Resume Instance (Text Version)

James Windsor
123 NE 31st Ave
Ft. Lauderdale, FL 33333
(123) 456-7890
j.windsor@email.com

Customer SERVICE Manager

Creating positive experiences for customers through proper staff direction

Respected Customer Service Managing director with x+ years' experience, including 5 in management, accustomed to working in fast-paced environments with the power to think and act chop-chop.

Key skills include:

● Power to Handle Difficult Clients

● Excellent Interpersonal Skills

● Experience in Supervisory Roles

● Team Edifice & Leadership

● Internal & External Communications

● Able to Fix Business Centers

Professional person Feel

Concern CENTER CONCEPTS, INC., Ft. Lauderdale, FL
Customer SERVICE Director (February 2019 – Nowadays)
Oversaw the installation of "The Part," a business centre offered by AlphaNet Hospitality Systems, Inc. at hotels across the land. Designed and provided grooming to hotel staff and management on the utilize of Word, Excel, and PowerPoint, as well as customer service protocol.
Notable accomplishments:

● Managed dozens of staff at these business organization centers beyond the United States.

● Helped double the client base for AlphaNet Hospitality over the class of five years.

ADVANCED Applied science COMPONENTS, Rye, New York
CUSTOMER SERVICE SPECIALIST (November 2014 – February 2019)
Managed dozens of public- and private-sector clients, supplying them with electronic components.
Notable Accomplishments:

● Adult relationships with established accounts while acquiring dozens of new accounts.

● Coordinated the administration of product orders, serving customer needs, and ensuring delivery.

Didactics & CREDENTIALS

UNIVERSITY OF NEW MEXICO, Albuquerque, NM
Bachelor of Scientific discipline in Business organisation (iii.90 GPA; Accent: Customer Service Management), 2014

Certifications

Certified Electronic Technician (CET) • Client Service Certificate (CSC), Cornell Academy

It Skills

Good in Discussion, Excel, and PowerPoint • Able to Operate and Repair Credit Card Readers

How to Get Your Resume Noticed

Emphasize Your Feel: If yous don't accept related client service experience, think of ways that your past jobs take prepared yous for this 1.

Utilise Keywords: Highlight soft skills, customer service skills, and any qualifications listed in the job description.

Customize Your Resume for Every Job: Your resume should emphasize the skills that brand you lot an excellent candidate for this specific job.